Understanding metrics :The measures that improve results

What is the first thought that comes to our mind when we hear the word ‘metrics’?

“If you don’t collect any metrics, you’re flying blind. If you collect and focus on too many, they may be obstructing your field of view.” ― Scott M. Graffius

The basic idea when we hear the word ‘metrics’ is that it is related to measurement. Metrics are simply a numerical value of something that could be on a single data point or set of data over some time. But it has different meanings and purposes in various fields.

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Hence, having a blend between the operational process and customers requirements always helps the business be on in the .

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