Imagine your phone starts ringing and it’s an unknown number. You pick it up, and now you have to address this. Usually, when someone calls you, they always address you while speaking. But what if the tables turn and you have to call someone instead? How do you address them? 

Key Takeaways

• Steps involved in making a phone call are: asking for the person you want to speak to, telling your name, asking if the other person is free to talk, speaking to the person.
• Steps involved in receiving a phone call are: telling your name when the caller asks for your name, telling the caller if you are free to talk, talking to the person.